At Express Signs Inc. of Murfreesboro, we believe in clear communication and transparent business practices. The following policies help ensure a smooth experience for every customer while maintaining the high standards of quality and service our clients expect.

Project Approval Policy

Before production begins, all designs must receive final customer approval. This ensures that spelling, layout, colors, sizing, and placement are exactly as requested.

Once a design proof has been approved and production begins, changes may require additional fees or production delays.

We encourage customers to carefully review all design proofs before confirming approval.

Payment Policy

Payment terms may vary depending on the size and scope of the project.

Typical payment structure includes:

Deposit required before production begins

Remaining balance due upon completion or before installation

Full payment required for smaller orders before production

Accepted payment methods may include major credit cards, business checks, and other approved payment options.

Production Timelines

Production times vary depending on the type of project, materials, and installation requirements. Most standard projects are completed within a few business days to a couple of weeks after design approval.

Larger or custom signage projects may require additional time for fabrication, permitting, or installation scheduling.

Installation Policy

For large signage, vehicle wraps, and specialty graphics, professional installation is recommended and often required to ensure quality and durability.

Installation appointments must be scheduled in advance. If a scheduled installation needs to be rescheduled, we request advance notice whenever possible.

Returns & Refunds

Due to the custom nature of signage and graphic production, most products are non-refundable once production has begun.

If a product is found to have a manufacturing defect or production error, please contact us within 48 hours of receiving your order so our team can review and resolve the issue.

Customer-approved designs that contain errors cannot be refunded once approved and produced.

Warranty & Quality Commitment

Express Signs is committed to delivering high-quality materials and craftsmanship. Many products may include manufacturer warranties depending on the materials used.

Proper care, maintenance, and environmental conditions may affect the lifespan of signage and graphics.

Our team will gladly provide care instructions and recommendations to help extend the life of your signage.

Customer Satisfaction

Our goal is to build long-term relationships with businesses across Murfreesboro and Middle Tennessee. If you ever have questions about your order or project, please contact our team so we can assist you promptly.

At Express Signs Inc., we stand behind our work and are committed to delivering signage that helps your business stand out.